Heidi Health is an AI scribe tool designed for clinicians to help with administration and associated paperwork that would otherwise take hours of paid time. It enables health providers to focus on actual patient care instead of being bogged down with distracting paperwork that could hinder productivity.
Made by a doctor, it was designed to be medically aware and to take and structure notes like a professional would.
Main Features
1. AI Scribe
Heidu Health’s AI acts like a note taker, ensuring no word escapes its capture. This quality remains irrespective of noisy backgrounds, differing accents, or speech speed. This feature works by creating a note, and Heidi will capture all the information as the consultation proceeds.
2. Clinical Note Generation
From the conversation recorded, Heidi will generate clinical notes that reflect medical expertise. The wording/structure of the notes is not left to the whim of the AI; rather, it follows the typical coherent pattern of a medical professional, highlighting symptoms and other factual information necessary for effective clinical treatment.
3. Context-aware Documentation
Consultations and appointments occur within the broader context of individual medical history and other clinical parameters. Heidi is not oblivious to this, and so it factors in relevant patient history, previous notes, and clinical details like tests and bloodwork when documenting.
This can help the clinician notice associations that contribute to effective treatment in a fraction of the time.
4. Multilingual Support
Heidi caters to multiple languages and varying accents within these languages, especially the English language.
5. Ask Heidi Chatbox
Heidi Health has a generative AI feature that assists clinicians in creating documents from the session transcript with AI, outlining treatment goals and more, all without human oversight.
6. Data Privacy and Patient Safety
Heidi is SOC 2 Type II and ISO certified, assuring health care providers and patients of confidentiality and privacy.
Using Heidi Health
Signing-up
The sign-up process was seamless, requiring an email (preferably a work email), certain work details, and a code sent to the email.
Upon signing in, Heidi opened up to a dashboard with features: templates, transcription, and speaker options (brief, detailed, and super-detailed). It also puts settings in place that allow Heidi to note bullet points, quotes, and abbreviations.
AI Scribe
I scoured YouTube for a conversation between a clinician and a patient, which I played out loud. One of the voices had a slight accent, yet Heidi was able to effectively capture each word that was said, live.
After the session was over, Heidi Health analysed the transcript and structured it into a standard format:
- Clinical and Nutritional Assessment
- Clinical history
- Physical examination (Anthropometry)
- Signs and symptoms
- Management plan
From the transcript, Heidi Health extracted tasks to be done: provide a nutritional assessment and a personalized meal plan. Plus, all the tasks can be viewed from the sidebar irrespective of the session for better organization and productivity.
Ordinarily, this process would have taken significant time to complete. And with attention split between listening and note-taking, important information could be missed. There are also time losses.
Looking at the side tab, I noticed that the session had been registered along with annotations like the medical concerns, time, and date. It also has a link for matching sessions to patients for effective information management. I proceeded to create a fictional patient, Jane Doe, and link the session to her.
To proceed, I asked Heidi Health to set up a follow-up appointment for two weeks, which I added to the medical note for proper documentation. For more streamlined care, I changed the template from a general H&P to a Dietitian’s Note.
And just with a click, Heidi was able to do this without my assistance. However, the tool encouraged me to review notes properly for accuracy.
Alternatively, there was a function to dictate to Heidi what I wanted it to do precisely.
Create
Next, I decided to explore the generative AI feature, “Create.” From the transcript, I asked Heidi to generate a sample meal plan for the patient, and in standard format, Heidi Health outlined goals, diet principles (Dos and Don’ts), meal structure, sample meals, and lifestyle modifications.
The Bottom Line
Heidi Health delivers on its promise of handling tasks. Its AI scribe is particularly helpful in taking medical notes that facilitate proper health care.